Returns & Exchanges

At Chérie Lou, we want you to feel confident in every piece you wear; if you are not completely satisfied, we offer a seamless 30-day return policy for all unworn items. Please ensure all original tags are attached and the garment is in its original condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging and include the printed return authorization slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.